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Error W4

Posted: Wed Jan 30, 2019 12:02 am
by snowmainer
Is it just me or is everyone getting Error W4 from the activation server? I've just upgraded from Play+ to Pro and want to activate my new licence but currently cannot. Very annoying.

Re: Error W4

Posted: Wed Jan 30, 2019 12:22 pm
by atypikk
Me i just ugraded to muvizu pro last sunday and ithe activation worked like a charm. I bought the licence by way of muvizu.dk so if you have bought your licence directly with Meshmellow i don't know if it's allright.

Re: Error W4

Posted: Wed Jan 30, 2019 12:33 pm
by StarHopper
I seem to have the same problem.

Does anyone know a way of confirming the server status?

Re: Error W4

Posted: Wed Jan 30, 2019 12:49 pm
by Doc
The Muvizu website was down yesterday. Error W4 means you're either not connected to the internet or the server is offline. http://www.anizu.uk/muvizuactivation#errorcodes

Possible that there's problems with the activation server

Re: Error W4

Posted: Wed Jan 30, 2019 1:02 pm
by snowmainer
atypikk wrote:
Wed Jan 30, 2019 12:22 pm
Me i just ugraded to muvizu pro last sunday and ithe activation worked like a charm. I bought the licence by way of muvizu.dk so if you have bought your licence directly with Meshmellow i don't know if it's allright.
I bought my licence direct from MeshMellow. Originally I had a Play+ Licence that I bought back in October but decided to ask if I could upgrade to Pro. They said as long as I paid the difference I could. So I did. Had an amusing email from support saying the boss wasn't out of bed yet so would have to wait for his confirmation of payment. Got the key on Tuesday morning so tried it last night. Every time I got Error W4. And I know I have internet access as I'm on it. No firewall issues - VPN is off as it gives Error E2. It must be them. Again.

Re: Error W4

Posted: Wed Jan 30, 2019 1:48 pm
by StarHopper
Doc wrote:
Wed Jan 30, 2019 12:49 pm
The Muvizu website was down yesterday. Error W4 means you're either not connected to the internet or the server is offline. http://www.anizu.uk/muvizuactivation#errorcodes

Possible that there's problems with the activation server
Good to know, I passed this on to my admin guy who was attempting to install some extra licenses yesterday.

Thanks!